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Privacy Policy & Terms

Ambience Interiors (also referred to as We, Us, Our) are based in Wiltshire. We respect your privacy and do not keep payment details on file for any purchases made in our shop.

When placing an order with us we only collect the information that is necessary for processing your order. We may ask for your name, address, telephone number, email address and card details. We do not store your card details. We used a trusted payment provider who fully complies with all legal requirements and regulations.

We keep a copy of orders so that we can process your order efficiently, manage our stock levels and continually improve the services and products we offer. 

We will not pass your details to any 3rd parties for marketing purposes without your prior approval. Only Ambience Interiors employees will communicate with you regarding your purchase or enquiry while you are a customer of Ambience Interiors. We will not use your details for marketing purposes. If you would like your contact details changed or removed from our records, please email your request to: and they will be deleted and not used except for historical accounting purposes. Should your data be breached or accessed unlawfully we will inform you that a breach has occurred. Only administrators that have been trained on the importance of GDPR have access to customer data.


We use cookies on our website to improve your browsing experience. They are tiny text files which are stored on your computer and ensure the smooth running of our website, enabling us to provide you with the best possible service. They help you by storing information about the pages you have visited so you can go back and forward between pages smoothly.

If you would like to contact our policy officer, please email:

Terms and Conditions

By using this website and the products and services offered you are subject to the terms and conditions of Ambience Interiors (also referred to as We, Us, Our or Ambience Interiors) set out below and implies that you have read and understood these terms and conditions and you accept them. We reserve the right to change these terms and conditions whenever the need arises without prior notice.

Payment, Returns and Refund Policy

We accept all credit and debit cards for payment for goods and services. For all interior design services, we request a deposit once you (the client) has agreed to the order which is non-refundable once work has begun. If you are unsure about any areas of your order, please ask our friendly staff before placing your order and we'll be happy to help. All items that are custom made such as curtains, blinds, furniture and soft furnishing including cushions and tie backs are non-returnable and non-refundable as they are made to order. 

Please note that if you wish to cancel your order, we require advance notice in writing to prior to any work commencing.

Damaged Goods

We will take every care to ensure that you receive your goods in perfect condition, however, if you receive your goods and they are damaged or faulty please email or phone 01672 569070 as soon as possible, describing the fault and we will advise you on how to return the goods to us. Please do not sign for any packages that are damaged or open.

Once we have received and checked the goods for the damage or fault you described we will issue you with a full refund. If we do not find any fault with the goods you will be liable for the return costs.


We reserve the right to change or withdraw any part of our website.

Any information, designs or pictures on the website may not be copied or used for any purpose by you. You are held responsible for any breach of these terms and conditions and are liable for any costs or loss caused to us as a result of your misuse.

We offer an initial free consultation, subsequent consultations will be charged at an additional rate per visit, which will be refunded if you decide to go ahead with an order.

If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions.

These terms and conditions do not affect your consumer rights.

These terms are governed by the laws of England and Wales. Any disputes arising will be dealt with by the courts of England and Wales only.

Links to other sites

We accept no responsibility for any actions of other websites accessed through this website. We hold no responsibility or liability for any damage or loss caused through the use of these sites.


This website and its contents are provided to you on an “as is” and “as available” basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses.

We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website.

We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error free or uninterrupted.

Customer Service

At Ambience Interiors our aim is to provide you with the best customer service and experience possible, therefore we welcome any feedback you may have.

If you wish to give us feedback or recommendations please email us at or write to us using the postal address found on our Contact page. We take all feedback very seriously and aim to deal with problems or difficulties in a timely and effective manner. We try to respond to email enquiries within 24 hours.

Copyright © 2024 Ambience Interiors  |  All Rights Reserved
Ambience Interiors