FAQ

Delivery

How much is the cost of delivery?

Visit our Deliveries page for information.

How long will delivery take?

Visit our Deliveries page for information.

Can I track my order?  

Yes, with most orders you will be able to track your order. When placing your order if you register your details you will then be able to access your account where details of all your orders will be and how to track your order. If you do not wish to register when purchasing from our website, you will be notified by email when your goods have been dispatched and generally delivery should be within 3-5 working days.

Can I ship my order overseas?

Yes, we do offer overseas shipping but only to Europe at the present time. Visit our Deliveries page for more information on cost and time.

Returns and Refunds

How do I return an item?

Visit our Returns page for more information.

What is your returns policy?

Visit our Returns page for our Returns Policy.

Can I get a refund?

Yes, you have 7 days after receiving your good in which to notify us if you wish to have a refund. Please view our Returns page for more information.

Items

What is a home accessory? 

A home accessory can be any item that you would use to decorate your home. For example vases, ornaments, picture frames, hurricanes, candles etc.

Where are your items sourced?

Where possible we try and source our items from the UK however this is not always possible so some items come from around the world to give an eclectic range of products.

Is every item you stock available online?

Every item is available to view online, however not every item is available to buy online due to the cost and the risk of damage during delivery. All items are available to buy in our shop, which is located in Pewsey, Wiltshire.

Can I order without registering?

Yes, if you wish to place an order without registering you may. However if you want to register you can, which will give you access to view all of your orders and enable you to track most items. We only keep delivery information, no payment details are kept.

Paint

What type of paint should I use?

Walls and Ceilings: Intelligent Matt Emulsion (water-based), Absolute Matt Emulsion (water-based), Satin Emulsion (with an elegant sheen finish) (water-based).

Kitchens and Bathrooms: Intelligent Matt Emulsion (water-based), Intelligent Eggshell (water-based) – Formulated to resist moisture and staining. 

Interior Woodwork: Intelligent Eggshell (water-based) – a low sheen finish, Traditional Gloss (oil-based) – a low sheen finish, Acrylic Gloss (water-based) – a high sheen finish, Traditional Oil Gloss (oil-based) – a high gloss finish.

Exterior Finishes: Masonry Paint (water-based) – a matt finish, best used for brick, stone and cementitious surfaces, Traditional Oil Eggshell (oil-based) – for exterior woodwork and metal work, Traditional Oil Gloss (oil-based) – for woodwork and primed metal where a high gloss finish is required. 

What is the difference between intelligent paints and absolute paints?

Intelligent paints are designed to be easy and quick to apply, without compromising on quality. They are child-safe, washable, extremely tough and can be used on any surface – walls, plaster, woodwork and radiators. They can also be used outside. They are 15 time stronger than ordinary matt emulsion paint so therefor are ideal for high traffic areas such as hallways, kitchen or children bedrooms. 

Absolute paints give a very matt and chalky finish. They are ideal for general use in a bedroom, lounge or dining room where a very matt finish is required.

Cookies

What is a cookie?

Please visit our Privacy Policy page for more information.

If you cannot find the answer to your question here please contact us via email: info@ambience-furnishings.co.uk or phone: 01672 569070. We aim to reply to all emails as soon as possible within 24 hours.

Copyright © 2017 Ambience Interiors Ltd  |  All Rights Reserved
Ambience Interiors Ltd
2 Market Place
Pewsey
Wiltshire
SN9 5AA

t: 01672 569070
w: www.ambience-furnishings.co.uk
e: info@ambience-furnishings.co.uk
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